Job Description

Service Delivery Manager (Java/.NET)

Columbus, OH (4x a week Onsite)

Role Summary: We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Java or.NET technologies to lead the successful delivery of application development, maintenance, modernization, and support engagements. The ideal candidate should possess a blend of technical expertise, project management capabilities, stakeholder management skills, and experience managing distributed teams. The SDM will be responsible for ensuring on-time, high-quality delivery while maintaining customer satisfaction and continuous improvement across engagements.

Key Responsibilities:

• Delivery Management
• Own end-to-end delivery of projects and programs across development, maintenance, enhancement, and support engagements.
• Ensure delivery commitments are met with respect to scope, schedule, quality, budget, and customer expectations.
• Manage project plans, milestones, dependencies, risks, assumptions, and issues.
• Establish governance mechanisms and conduct regular status reviews with stakeholders.
• Drive adherence to SDLC, Agile, DevOps, and quality assurance processes.
• Stakeholder & Customer Management
• Build and maintain strong relationships with customer leadership, business stakeholders, and technical teams.
• Act as the primary point of contact for delivery-related discussions and escalations.
• Present project status, risks, mitigation plans, and executive summaries to customer stakeholders.
• Drive customer satisfaction and continuously identify opportunities to improve service delivery.
• Project & Program Management
• Manage multiple projects simultaneously across various technology streams.
• Track project financials, effort utilization, forecasting, and resource allocation.
• Ensure effective change management and scope control.
• Drive successful project initiation, planning, execution, monitoring, and closure.
• People Management
• Lead and mentor technical leads, developers, QA engineers, and support teams.
• Manage team performance, career development, succession planning, and employee engagement.
• Facilitate knowledge sharing and continuous learning within teams.
• Technical Leadership
• Leverage prior Java or.NET development experience to guide technical discussions and solution decisions.
• Collaborate with architects and engineering teams on technology roadmaps, modernization initiatives, and best practices.
• Review technical risks and ensure appropriate mitigation strategies are in place.
• Promote adoption of cloud, automation, DevOps, and AI-enabled delivery practices.
• Financial & Operational Management
• Manage revenue forecasting, resource utilization, and margin targets.
• Ensure compliance with organizational processes and contractual commitments.
• Support pre-sales activities, estimation, solution reviews, and proposal development.

Required Qualifications:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
• 10+ years of IT experience with at least 3+ years in Delivery Management or Project Management roles.
• Strong technical background in either Java/J2EE or Microsoft .NET technologies.
• Experience managing Agile and Waterfall projects.
• Proven experience managing customer-facing engagements and distributed teams.
• Strong understanding of SDLC, DevOps, CI/CD, Cloud Platforms (AWS/Azure), and modern software engineering practices.
• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications:

• PMP, PRINCE2, Scrum Master, or Agile certifications.
• Experience managing application modernization and cloud migration projects.
• Exposure to AI-assisted software development tools such as GitHub Copilot.
• Experience in Banking, Financial Services, Insurance, Retail, or Healthcare domains.

Key Skills:

• Delivery Management
• Project Management
• Program Management
• Stakeholder Management
• Customer Relationship Management
• Resource Management
• Risk & Issue Management
• Agile/Scrum
• Java/J2EE or Microsoft.NET

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